Privacy policy

the website (hereinafter: "the Service")

  1. Scope of the Privacy and Cookies Policy

The data controller is PLCspace Sp. z o.o. with registered office: Warsaw, ul. J. K. Ordona 7b/121 01-237 Warsaw, entered in the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, 12th Commercial Division of the National Court Register, under KRS number 0000754666, holding NIP 527-28-68-838; REGON 381636783. (hereinafter the "Company", "we" or "us").

We are committed to doing the right thing when it comes to collecting, using and protecting your personal information. We want you to be confident that your data is safe with us and also fully understand how we use it to offer you a better and more personalised service. This is why this Privacy policy
and cookies
 (hereinafter "the Policy"), which:

  • sets out the types of personal data we collect;

  • explains how and why we collect and use your personal data;

  • explains when and why we will share your personal data with other organisations;

  • explains the rights and choices you have when it comes to your personal data.

In relation to the range of products and services we offer, we want you to be clear about what this Policy covers. This Policy applies to you if you purchase products or services(referred to in this Policy as "our products "). and you use the functionality of a page of our Service. Using the Site and purchasing our Products means:

  • Creating an account on the website of our Service and using the functionalities of the website of the Service or purchasing our Products offered within its functionalities;

  • Making Purchases from us by telephone, online or otherwise via the website ("our Services") or mobile applications ("our mobile applications") through which we conduct our sales , and where these rules are published;

  • This Policy also applies if you contact us or we contact you about our Products or Services ;

  • Selected parts of this Policy also apply to our Services and stationary offices where your images are recorded using CCTV monitoring.

Our Services or mobile applications may contain links to other websites operated by other entities that have their own terms and privacy policies that explain how they use your personal information. In such situations, please read said terms and privacy policies carefully before providing any personal information on such a website, as we have no responsibility for third party websites.

  1. Personal data we collect

This section contains information about the personal data we may collect from you when you use our Site and purchase our Products and other personal data we may receive from other sources.

By registering on the pages of our Service you can give us:

  • Your personal data, including postal address, email address, telephone number and date of birth;

  • Your account login details, such as the username and password you have chosen;

When you shop with us online, browse our Services or use our mobile apps, we may collect:

  • Information about your online purchases (for example, what you bought, when and where you bought it and how you paid for it);

  • Information about how you browse our Services and mobile apps and information about when you click on one of our advertisements (including on third-party websites);

  • Information about any devices used to access our Services (including make, model and operating system, IP address, browser type and mobile device identifiers);

When you contact us, or when we contact you, or when you take part in promotions, competitions, surveys or questionnaires about our Products and Services , we may collect:

  • Personal information you provide about yourself whenever you contact us about our Products or Services (for example, your name
    name, user name, contact details, login), including by telephone,
    email or post or when talking to us via social media;

  • Details of the emails and other digital messages we send to you, along with any links you click;

  • Your opinion and input in customer satisfaction surveys;

When you visit our Services or regional offices

  • Your images within our CCTV monitoring systems.

  1. Other sources of personal data

We may also use personal data from other sources such as: specialist companies that provide information, our business partners and public records. This type of personal data helps us, among other things:

  • review and improve the accuracy of the data we hold;

  • improve and measure the effectiveness of our marketing communications, including online advertising.

  1. How and why to use personal data

In the table below, we explain in detail how and why we use personal data:

We use personal data to:

This means that processing your personal data allows us to:

Why do we process your data in this way?

Legal basis

To ensure the availability of the offer and the functionality of the pages of our Website and the handling and processing of orders

Management of the account you have created on our Website

Processing your orders
and returns.

We need to process your personal data so that we can: manage your user account; provide you with the goods and services you want to buy; assist you with any orders or returns you may request.

Necessity for performance of the contract

When we process:

  • purchasing data
    and transactions;

  • contact details;

  • user profile information;

  • delivery / collection data.

Without this information, we will not be able to provide you with our products or services.

Legally justified purpose

Data processed after order fulfilment for after-sales service purposes.

and streamlining our day-to-day business operations

Managing and improving our Services and mobile applications.

We use cookies and similar technologies on our Services and mobile applications to improve the customer experience.

Some cookies are essential, so you should not disable them in order to use all the features of our Services and mobile applications. You can disable other cookies, but this may affect your experience
from using our websites. For more information about cookies and how to disable them, please see the 
Cookies and similar technologies.

Legally justified purpose

To develop and improve our range of products, services, know-how
and the way we communicate
with you.

We rely on the use of personal data to carry out market research as well as to improve our IT systems (including security) and our product range
and services. This allows us to serve you better as a customer.


Detection and prevention of fraud and other crimes.

It is important that we monitor our Services in the context of detecting and preventing fraud, other crimes
and misuse of the Services. This will help us to make sure that you can use our Services safely.


Personalise services to your expectations

To analyse your browsing habits on our Services and your purchasing habits so that we can better understand you as our user and customer and provide you with personalised offers and services.

Reviewing your behaviour and purchases allows us to personalise our offers and services. This helps us to meet your needs as a customer.

Legally justified purpose

Sending relevant marketing messages
(including by email, post or online advertising) concerning our products and services and those of our suppliers and partners. In connection with
with this, internet advertising may be displayed on our websites and on the websites of third parties
and other online media channels. We can also measure the effectiveness of our marketing communications and those of our suppliers and business partners.

We want to be sure that we deliver marketing communications, including online advertising, that are relevant to your interests. To achieve this, we measure your responses to marketing communications related to the products we offer
and services, which means that we can offer you products and services that better meet your needs as a customer.

You can change your marketing choices, both when you register with us and
and at any time thereafter.

You also have choices when it comes to online advertising. In the following section of the Policy, we outline the options you can choose regarding cookies and how you can control your online behavioural preferences.

For most marketing communications, we rely on your consentbut there are situations where it is in our legally justified purpose.

and interact with you

To contact you regarding the sale of Products, the use of our Services, for example by telephone,
email or post, or by responding to social media posts that you have directed to us.

We want to serve you best as a customer, so we use personal data to provide clarification or assistance in response to your communication.

Legally justified purpose

Management of promotions
and competitions you take part in, including those we run with our suppliers and business partners.

We need to process your personal data so that we can manage promotions
and competitions in which you choose to participate.


Invite participation in customer satisfaction surveys and other market research conducted by us and other organisations acting on our behalf.

We conduct market research to improve the sale and delivery of Products and our Services. However, if we contact you about this, you do not have to take part in the research. If you tell us that you do not want us to contact
with you to research the market, we will respect that choice. This will not affect your ability to use our Services.


CCTV monitoring

Monitor the security of our offices and Fixed Services to prevent crime
and other undesirable behaviour.

To protect our business, local community, customers and colleagues.

Legally justified purpose

  1. Our legitimate purposes in using your personal data

Where we have mentioned above that the use of personal data is based on our "legitimate purpose", these are:

  • serving the needs of our customers, including selling and delivering our products and services;

  • promoting and marketing our products and services;

  • account handling (for example, an online shopping account), managing complaints, returns or claims and resolving any disputes;

  • understanding our customers, including their patterns, behaviour, as well as their tastes and preferences;

  • Protecting and supporting our business, colleagues, customers and co-owners;

  • testing and developing new products and services and improving existing ones;

  • legal/regulatory requirements.

  1. How and why we share personal data with business partners and service providers

In this section we explain how and why we share personal data with business partners and suppliers of goods or services. When we share personal data with these companies, we require them to maintain security and they must not use personal data for their own marketing purposes.

Business partners

We cooperate with a number of business partners whose products and services we sell via our Service pages, Services , mobile applications, by telephone and by other means of remote communication.

In such situations, we only share personal data that enables our business partners, to perform or deliver products to provide services. For example, when you shop through our Service, we may share your name and contact details with our business partner so that they can deliver the products you have selected.

Service providers

We work with carefully selected service providers to deliver specific functions
on our behalf. These include, for example, companies that help us to provide: customer services, technology services, data storage and linking, payment processing
and delivery of orders. We only share personal data that enables our suppliers to provide these services.

Some of the service providers we work with operate online media channels
within which they place relevant advertisements for our products and services, as well as for our suppliers and our business partners. For example, you may see an ad for our products and services when you use a certain social media site or watch web TV.

  1. How and why we share personal data with others

We may share personal data with other organisations in the following circumstances:

  • When the law or a public authority says that we must share personal data;

  • where we need to share personal data in order to establish, exercise or defend our rights (including transferring personal data to others for fraud prevention and credit risk mitigation);

  • to an entity to which we sell or to which we transfer (or enter into negotiations to sell or transfer) any of our rights or obligations under any contract we may have with you. If the transfer or sale of our rights or obligations is successful, the entity receiving your personal data may use your personal data in the same way as we do;

  • to any legal successors associated with our business.

  1. How we protect your personal data

We know how important it is to properly secure and manage personal data. This section presents a selection of
of the measures we have put in place. To ensure the security of your data we use computer security measures such as:

  • restricting access only to employees who need it to perform their job duties;

  • we enforce physical, electronic and procedural safeguards relating to the collection, storage and disclosure of personal data;

  • physical access controls to our buildings and files;

  • firewalls and encryption of data during transmission using the Secure Sockets Layer (SSL) protocol.

However, although appropriate technical and organisational measures have been taken to protect personal data, we cannot guarantee the security of any personal data sent to us over the Internet.

The personal data we collect from you may be transferred to and stored at a destination outside the European Economic Area ("EEA"). It may also be processed by companies outside the EEA that work for us or for one of our service providers. If we do so, we will ensure that your privacy rights are respected in accordance with this Policy. The most common way we do this is by putting in place a specific type of contract (you can find more information about this here: or through an approved programme such as the Privacy Shield:

  1. How long we process personal data

Your data will be processed until there is a basis for processing i.e.:

  1. where consent has been given, until it is withdrawn, limited or otherwise restricted on your part,

  2. if the data are necessary for the performance of a contract, for the duration of its performance and until the expiry of the statute of limitations for claims arising from that contract

  3. where the processing is based on the legitimate interest of the controller, until you raise an effective objection,

  4. for tax and accounting purposes to the extent and for the duration required by the applicable legislation.

  1. Possibility choice, in terms of receiving marketing communications and participating in market surveys

We will send you relevant offers and information about our products and services in a number of ways, including by email, but only if you have previously agreed to receive this marketing information.
If you register on the pages of our Website or on our Service, mobile app or additionally when you place an order, we will ask you whether you wish to receive marketing communications. You will be able to change your choice of marketing preferences at any time via the settings panel
within your user account, by e-mail:; by phone: +48 889 631 956 or in writing PLCspace Sp. z o.o ul. J. K. Ordona 7B/121 01-237 Warsaw.

We would also like your feedback to help us improve our Services, so you may be contacted for market research. You will always have the choice to take part
in or out of our market research.

  1. How we use cookies

Cookies (so-called "cookies") are IT data - in particular text files - that are placed by our Website or Service during each visit to the User's terminal equipment, which allows our websites to remember the User's computer or device and serves several purposes. The entity placing cookies on the User's terminal device of the Website or Service and accessing them is the Company. The Website or Service server automatically logs information sent by the User's browser when viewing the website. The server logs may include information such as the network request, IP address, browser type and language, date and time of the request. This information allows us to improve the quality of our Services by identifying and storing your preferences and keeping track of trends, such as the ways in which our Site and Service Pages are searched .

The following types of cookies are used on our Services (including the Service pages):




Ensuring efficiency

  • compatibility (e.g. identification of browser type);

  • optimisation (e.g. measuring the loading time of the Website content);

Sessional -> when the browser is closed, the cookies are deleted

Increasing safety

  • checking that the user's device is securely logged in throughout their visit to the Website;

Sessional -> when the browser is closed, the cookies are deleted

Remembering preferences

  • to improve the operation of the Website, e.g. through personalised content, a greeting or remembering your chosen language;

Sessional -> when the browser is closed, the cookies are deleted

Analysis of use
from the Service

  • to collect statistics on, among other things, the total number of visits to the Website and references to the Website;

Fixed -> deleted after not visiting the Website for a long time

Feedback from Service Users

  • not displaying one-time notifications when the User navigates to another subpage of the Website;

  • not to display cyclical notifications for a defined period;

Sessional -> when the browser is closed, the cookies are deleted

Fixed -> deleted after not visiting the Website for a long time

Plug-ins / widgets

  • sharing the content of the Service on social media platforms;

  • noting user interaction on the Website (e.g. by means of a sharing counter);

Fixed -> deleted after not visiting the Website for a long time

Provision of relevant marketing content
(in particular online advertising)

  • providing online advertising that we believe is most relevant to you on our Services and third party websites;

Fixed -> deleted after not visiting the Website for a long time

Measuring the effectiveness of our marketing communications
(including online advertising)

  • measuring the effectiveness of our online advertising campaigns and those sent via email;

  • controlling the number of ad impressions.

Fixed -> deleted after not visiting the Website for a long time

Cookies placed on a Service User's terminal equipment ( including the Service Pages) may also be used by third parties to offer users additional functionality. The use of these tools or widgets may result in the collection of cookies on users' devices in order to facilitate the use of these services ( including the Service pages) and to ensure that user interaction is displayed correctly on our Services( including the Service pages).

  1. Your choice of cookies

Although most web browsers automatically allow cookies to be placed on your computer, you may refuse to receive cookies and thus remain anonymous. In this case, please note that if you do not allow cookies to be placed, you will not be able to take full advantage of all the features of the Website ( pages of the Website) . In order to configure your device's options for consenting to the storing of cookies and to determine the scope of cookies to be stored, the User can make changes to the settings of the Internet browser he/she is using (in most cases, this option can be found in the Tools or Preferences menu of the browser).

Please be informed that if you do not change your cookie settings, they will be placed on your computer.
in the User's terminal equipment. In such a case, our Services ( including the Website Related Services) may store information in the User's terminal equipment and access this information.

Information on how to manage cookies in the various browsers can be found on the pages dedicated to the individual browsers:

Additional information on cookie management can be found on pages such as.

  1. Right of access to data

  2. You have the right to inspect your personal data that we hold, for this purpose you can contact us as set out in section 15 of this document. Other rights of data subjects

With regard to your personal data, you also have:

    1. Right of rectification

If you believe that we have inaccurate or missing information about you, please let us know and we will correct it for this purpose you can contact us as set out in section 15 of this document.

    1. Right to object

General objection - we will consider your objection to our use of your personal data. If your rights outweigh our interests in using your personal data, then at your request we will either restrict the processing (see section 14.3 below) or delete it (see section 14.4 below).

Objection to direct marketing - If you raise such an objection, we will stop using your personal data for direct marketing purposes. As a result of an objection to direct marketing, and in the event that we have no other legal basis for using it, the processing of your personal data will be stopped within 30 days.

for these purposes, you may contact us as set out in section 15 of this document.

    1. Right to restrict data processing

There are several situations where the use of personal data can be restricted, including (but not limited to):

  • you have lodged a general objection (mentioned in paragraph 14.2 above);

  • you question the accuracy of the personal data we hold;

  • we have used your personal data unlawfully, but you do not want us to delete it.

for these purposes, you may contact us as set out in section 15 of this document.

    1. Right of erasure

There are a number of situations in which you can instruct us to delete your personal data, including (but not limited to):

  • We no longer need to store your personal data;

  • you have successfully lodged a general objection (mentioned in paragraph 14.2 above);

  • you have withdrawn your consent for us to use your personal data (and we have no other reason to use it);

  • we have unlawfully processed your personal data.

for these purposes, you may contact us as set out in section 15 of this document.

    1. Right to data portability

If you would like a copy of the personal information we hold about you, please contact us via:

    1. Right to lodge a complaint with a supervisory authority

We would like to be able to resolve all your requests and comments; however, you also have the right to complain directly to your local supervisory authority which in Poland is the President of the Office for Data Protection Personal if you believe that we are processing personal data unlawfully.

    1. More information on your data protection rights


Website the President of the Office for Personal Data Protection (PUODO) on data protection provides more detailed information on your data protection rights mentioned above. If you would like to talk to us in more detail about these rights, please use the section below where we tell you "how to contact us".

  1. How to contact us

If you have questions about how your personal data is collected, stored and used, please contact
with us:

Telephone: +48 889 631 956


Post: J. K. Ordona Street 7B/121 01-237 Warsaw

This policy was last updated: 07-01-2019

Select currency
Scroll to Top

Search on